Sidekick Health
Enabling medication adherence.
Role
Sr. product designer
2022 → 2023
Teammates
Product designers (2)
Engineers (3)
Product manager
Researcher
On-staff clinician
Key tasks
Heuristic audit
Workshopping
Design system
Usability testing
Introduction
Sidekick's Bluetooth injection module ensures that doctors stay connected with patients' experiences during long-term self-medication, enabling informed decision-making that enhances patient satisfaction and longevity.
This project began through a significant collaboration with a major pharmaceutical company and will be accessible to thousands of private and public clinicians in Iceland, the United States, Britain and elsewhere.
As an emerging start-up on the cusp of a $55M Series B funding round, Sidekick was undergoing significant changes to its teams and processes. The Bluetooth injection module, a pivotal project, needed revitalisation to reach completion and be delivered to clinicians.
Collaborating closely with engineers, researchers, and the product team, I spearheaded efforts to rejuvenate the project and implemented design system changes I'd previously led. This effort was aimed at ensuring a safe and seamless experience for patients at a delicate time in their treatment.
Key Outcomes
Regulations: Every flow supported multiple languages, and complied with FDA and EU MDR SaMD regulations, ensuring patient safety and increasing the likelihood of medication adherence which results in a higher quality of life, lower mortality and reduced healthcare costs.
Usability testing: Participants shared a positive sentiment towards the flows, noting their ease of use, intuitiveness and informative approach to copy in comparison to similar offers on the market.
Journey
Group audit, in-person testing and managing translation.
01.
Getting up to speed on pre-existing work and facilitating group collaboration.
To kick the project off I analysed existing research and designs, I brought the analysis to the product team and facilitated two workshops in which we performed a group audit, raised concerns and aspirations and collectively agreed upon a route to release.
02..
Building detailed interactive prototypes for in-person testing.
In addition to testing, work was frequently shared with Sidekick's business partners. We prioritised high-fidelity interactive prototyping in Protopie to strengthen relationships with our partners and reduce frustration on test participants. Some less critical flows were handled inside Figma.
Unfortunately I'm limited in what I can share publicly.
03..
Managing a late stage request for multi language support.
Positive signals from testing accelerated requests for multi language support, as the feature would release in a larger number of countries than initially expected. We had in-house and external translation experts but once something was sent to them it was very unlikely a team would have time to properly revise designs to suit another language.
In response I introduced a quick process using ChatGPT to translate and test designs, as well as send translators versions that were already in the language they worked with using words that could suit the design. This improved the quality of our output and more suitably accounted for edge cases.
Solutions
Techniques I used to build confidence in our idea.
01.
Setting up a Bluetooth device.
I designed simple illustrations to mimic the physical process of setting up a Bluetooth injection device.
02.
Adding a medication and quick log.
Experienced patients can log medication quickly to avoid unnecessary repetition, this still provides a clinician with any information they need.
03.
Supported injection process.
The supported injection process is built for Bluetooth devices, however we also have a non-bluetooth version, as well as the quick log.